AUSU Satisfaction with Staff Services Form

This form is for anyone who has contacted AUSU staff for information or assistance. This form submits directly to the AUSU executive and will not be viewed by AUSU staff. You do not have to provide your name or contact information, but you may include an email address or phone number in the final comments field if you would like someone to contact you. Please note that The Voice Magazine is distinct from AUSU.  If you would like to comment on service with The Voice, please email voice@ausu.org directly.

*Do not hit "enter" after answering a question as this will submit the form. Use "tab" to move from field to field.

 

Please enter your AU Student ID number (to verify AUSU membership):

 

How did you contact AUSU?
I telephoned the AUSU office
Telephone transfer from the university
E-mail to AUSU office (ausu@ausu.org)
E-mail to AUSU Webmaster (webmaster@ausu.org)
E-mail to Executive Director (executivedirector@ausu.org)
Other - please specify:

How did you learn about AUSU?
AU Calendar
AUSU Handbook/planner
Insert in course box
AUSU Newsletter mailed to your home
University staff or information center
Link from AU website/student portal
Word of mouth - AU student

Do you know the name of the AUSU staff member who helped you? If so, enter it here:

 

Please indicate how well you agree with the following statements, using the following scale: SA=Strong Agree   A=Agree   N=Neutral   D=Disagree   SD=Strongly Disagree

 SA A N D SD

 

AUSU Staff were courteous and professional:

AUSU Staff understood my needs:

I am satisfied with the service/assistance I received:

AUSU has programs and services to meet my needs:

I learned new things about AUSU services through this contact:

I felt like AUSU staff really wanted to help me:

The information I was given was presented clearly:

 

If you contacted AUSU by phone, were you given information on the AUSU website?
Yes      No

 

If you were transferred to AUSU by university staff, were you given information on how to contact AUSU staff directly in the future?
Yes      No

 

Overall, please rate the level of assistance you received from AUSU:

Excellent - I received even more information/assistance than I required
Good - I received the information/assistance than I expected.
Below expectations - I did not get the help or information I needed

 

If your experience with AUSU was unsatisfactory, would you like someone to contact you to discuss your concerns or provide additional assistance? If so, please include an email address or phone number (along with your time zone and a convenient time to call) in the comments box below.

 

Please provide any comments you may have on your experience with AUSU staff. Feel free to mention anything that was helpful, or ways in which our services for students could be improved:

 

The information on this form is being collected for the purposes of tracking student satisfaction with AUSU services. Your contact information will not be shared or sold. If you have any questions about the AUSU privacy policy, please contact AUSU Privacy Officer Tamra Ross Low at communications@ausu.org or phone 1-800-788-9041, extension 2905.