If you have been around AU for any length of time, you will have likely heard about the ongoing discussion and often arguments about the “Call Centre” or the “Tutor” model. This debate has been ongoing at AU since I was first elected to AUSU Council (almost 3 years ago) and from my understanding has been going on long before that. Both sides of this debate can often be passionate about their views and arguments on why they think one model is better than the other. Spend time with either proponents of the Call Centre or Tutor model and you can quickly become overwhelmed and confused on what is fact and what is fiction. However, AUSU’s primary concern has been, and will always be, what is best for our 40,000 members who attend Athabasca University. For most of us, issues of Academic Jurisdiction, Pedagogy, and who stands to win and lose within the AU political spectrum mean little. What we are concerned about is our education, specifically, the quality of our education, the credibility of our education, and our overall educational experience.