Frequently Asked Questions

Welcome to the Frequently Asked Questions (FAQ) page of the Athabasca University Students’ Union (AUSU). Here we aim to provide concise, informative answers to common questions that you, as Athabasca University (AU) students, may have regarding our programs, services, and supports available to enhance your student experience. Whether you’re curious about AUSU Advocacy, Services, Governance, or Events, our FAQs are tailored to address common inquiries with clarity and efficiency.

If you have questions about AU services, resources, or any other topic specific to the university, please visit the AU website, review the services available through AU Student Support services, or contact AU Student Support directly.

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Can I change the email address that the AUSU Newsletter is sent to?

Category: Communications
Unfortunately, AUSU is not able to change the email address where you receive the AUSU Newsletter. But you can! The AUSU mailing list is generated from a regularly updated list of current AU undergraduate students sent to us from the university twice a month. If you want to change the email address that is listed, you can do so in the MyAU Portal under “Manage Your Student Record.”
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How can I connect with other AU students?

Category: Communications

There are numerous ways to get in contact with other AU students!

Get connected on the AU Student Mobile App, free courtesy of AUSU. The app has a very active campus chat community as well as lots of other great features for AU students.

Follow AUSU on social media for regular updates and to connect with fellow students online (@AUStudentsUnion on Facebook, Twitter, Instagram, or LinkedIn).

Reach out to the community on the unofficial AU Facebook Group for students.

Search Facebook for “Athabasca University Group” to find other groups on Facebook, such as the Athabasca University Student Families Group, or the Athabasca University LPN-BN Group. There are many other groups based on programs out there as well.

Check out The Voice, your AUSU student publication. It is a weekly edition full of news, views, interviews, and more written by AU students, for AU students. You can also become a writer for The Voice, share articles with your fellow students, and make some extra cash while you are at it!

Many classes have a discussion option in Moodle so that classmates can chat with each other. If you are not sure if this is an option for your course, check with your tutor.

Connect with a new Alumni or fellow student for a virtual coffee date every month using the AU Alumni Connect.

Join the Discord Channel for AU students at https://discord.gg/XCcC2ppR. Check out the group chat or individual channels for each program. *Note – this is a student-run channel. 

Most importantly, stay up to date with the AU Students’ Union! We hold events (in-person and virtual) throughout the year, as well as various contests and survey. We also sometimes have opportunities for students to get more directly involved, such as our Student Council elections, or open committee seats for members to fill. We post about new opportunities to get involved in our bi-weekly e-newsletter and on social media.

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How does AUSU communicate with the membership?

Category: Communications

AUSU reaches out to our membership in a variety of ways, including:

  • An AUSU Newsletter is sent twice per month to all of our student members (except those who choose to unsubscribe) by email, highlighting AUSU Services, Events, News, upcoming deadlines, and more! We highly recommend reading the AUSU Newsletter because it’s filled with useful information, curated specifically for AU undergraduate students. Read from the Newsletter Archives to catch up on the latest opportunities!
  • A Welcome Email is sent to all new AU undergraduate students and it includes information About AUSU, our Services, and where AU undergraduates Get Connected.
  • Social Media – AUSU posts daily on Facebook, Twitter, Instagram, and LinkedIn with updates on services, awards and bursaries available, upcoming deadlines, events, news, and more.
  • Mobile App – AUSU regularly posts deadlines, service announcements, or news on the Mobile App and the main page often features links to special promotions or information.
  • Services Survey – AUSU sends out a survey to our members annually to get feedback about membership priorities. You can review the results of past surveys on our website here.
  • The Voice Magazine – The Voice Magazine is a student-run online publication that features news, stories, interviews, and columns written by AU students, for AU students. AUSU posts regular updates in The Voice with each weekly edition.
  • Website – AUSU’s website is the primary source for information and news about AUSU, and features regular news stories and monthly executive blogs to keep our members informed about what is going on with AU and AUSU, a listing of our upcoming events, as well as information on our services, policies, meetings, council, and more.

Members can also reach out directly to AUSU by email to admin@ausu.org or by phone to 1-855-497-7003

AUSU is always looking for new ways to communicate with our members, so stay tuned for updates!