If you are having any kind of problem with the university, AUSU may be able to advocate on your behalf, or can provide you with information to assist you in your communications with the University. To receive assistance or advocacy from AUSU, please email [email protected]. We recommend outlining your concern with as much detail as possible so that we can determine the best way to assist you.
Your academic concerns are important to AUSU, and we appreciate when our members bring forward issues that that they feel are detrimental to achieving maximum satisfaction in their student experience. The University is very open to discussion with AUSU regarding student concerns, but our feedback must be logical and organized, so for this reason your input is essential.
Please note, if your issue is related to the length of time it is taking for someone at AU to get back to you on any topic (grades, exam requests, transfer credit, extensions, withdrawals, support, etc.), AU does have service standards outlined on their website here, which includes details on who to contact at AU if that service standard is not being met.
If you wish to appeal a decision made by AU, you can access information on the appeals process on the AU website here.